As a PHILIPP PLEIN Store Manager, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operation, loss prevention compliance, E-commerce operations, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients.

Responsibilities

• Support the operations of the store, including the business performance, customer service and company image in the store
• Drive the achievement of the store’s sale targets while also meeting individual sales goals
• Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy
• Mentor and coach retail associates in order to develop their competencies and support their growth while driving their individual sales and ultimately the sales of the store as a whole
• Monitor proper use and ensure the quality of data in the sales staff’s client books, as well as working with sales staff to propose action plans
• Manage recruiting for store associates and maintaining a pool of potential candidates
• Facilitate staff trainings and new hire inductions, as well as ensuring the proper follow up steps are taken
• Comply with and enforce Philipp Plein standards and procedures
• Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner
• Effectively perform operational functions: opens and closes the store, register, and back-office management procedures
• Maintain an environment where all associates are treated fairly and with dignity and respect
• Handling E-commerce order fulfillment

Key Requirements

• Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor’s Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Fashion Industry
• Flexibility to work a retail schedule which will include evenings, weekends and holidays

Core Competencies

• Entrepreneurial spirit
• Sales and Client focused
• Developing/coaching others
• Leading by example
• Relationship builder
• Effective communicator